FAQ
Questions, answered.
Straight answers about rates, support options, and working with Essential Technology. Anything else — just call.
Common questions
Before you call.
Everything most people ask before getting support. If your question isn’t here, call or text 403-978-6781.
How much does IT support cost in Calgary?
Remote IT support is $75 CAD per hour. An onsite visit is $150 CAD per hour. Both options have a one-hour minimum.
Do you support both homes and businesses?
Yes. Essential Technology supports Calgary residents and small businesses with computers, Wi-Fi, networks, security, backups, setup, and everyday technology problems.
What can be fixed remotely?
Many software, account, update, performance, email, and configuration issues can be investigated remotely. Hardware, cabling, Wi-Fi coverage, and hands-on setup may be better suited to an onsite visit.
Do you require a monthly contract?
No. Support is billed by the hour when you need it. There are no monthly plans, retainers, or contracts.
How do I get started?
Call or text 403-978-6781 with a short description of the issue. You don’t need to diagnose it first — just explain what you’re seeing and how it’s affecting you.
Do you help with new technology setup?
Yes. Support can include new computers, software, peripherals, accounts, file organization, connected devices, and practical guidance for using the new setup.
Which areas do you serve?
Essential Technology is based in Calgary, Alberta. Remote support is available wherever you are; onsite visits are available in Calgary.
What should I have ready when I contact you?
A short description of the problem, the type of device involved, and anything you’ve already tried. That’s enough to determine whether remote or onsite support fits best.
Still have a question?
Call or text — you’ll get an answer from the person who’ll actually do the work.