Get help from wherever you are.
$75CAD / hour
- Software, accounts, email, and updates
- Performance and configuration issues
- Guidance you can follow step by step
Pricing
One rate card. No surprises.
Two hourly rates, a one-hour minimum, and no contracts. You’ll know the rate before support starts — that’s the whole pricing model.
Straightforward pricing
Know the rate before support starts.
Choose remote help when the issue can be handled online, or an onsite visit when it needs hands-on attention.
Hands-on support at your location.
$150CAD / hour
- Hardware, cabling, and physical setup
- Wi-Fi coverage and network equipment
- Office setups and in-person diagnosis
Both support options have a one-hour minimum. No contracts, no monthly plans — support is billed by the hour.
How billing works
Simple from the first call.
Three steps, no fine print.
Describe the issue
Share what’s happening in your own words — no diagnosis required on your end.
Agree on the path
We’ll determine whether remote or onsite support fits, so you know the rate up front.
Billed by the hour
Time is billed at the agreed hourly rate, with a one-hour minimum for either option.
How much does IT support cost in Calgary?
Essential Technology charges $75 CAD per hour for remote IT support and $150 CAD per hour for an onsite visit. Both options have a one-hour minimum.
Do you offer monthly plans or contracts?
No. Support is billed by the hour, when you need it. There are no monthly plans, retainers, or contracts.
How do I know whether I need remote or onsite support?
Describe the issue when you call or text. Software, account, and configuration problems are usually fastest remotely; hardware, cabling, Wi-Fi coverage, and physical setups need an onsite visit.
Ready when you are.
Call or text with a short description of the problem, and we’ll agree on the most sensible support path — and its rate — before anything starts.